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Senin, 24 Januari 2011

Giving Kind Words

"Kind words are a creative force, a power that concurs in the building up of all that is good, and energy that showers blessings upon the world."-- Lawrence G. Lovasik"I can live for two months on a good compliment." -- Mark Twain"Great service is not an accident. It starts by deciding what kind of experience you want your customers to have—a clear vision."-- Ken Blanchard"Always give the

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